Customers may opt for our services on a Casual basis, or under our IT Managed Services Agreements. Scroll down for info on our Managed IT Services.
To make it easy, all our IT services work back from our base rate. This rate is our time and materials rate:
$130 ex per hour, charged in 15 minute increments
Charges are calculated based on the Work Type – a multiplier, minimum, and interval charge is applied to this base rate. Take a look at Appendix A in our Product Schedule – IT Services for more info.
Our Managed IT Services customers receive a discounted base rate – so keep that in mind when considering your IT needs.
Managed IT Services
Basic
Managed Service
per month
Support
- Guaranteed SLA
- Proactive Monitoring
- Preventative Maintenance
- Remote Support
- On-site Support
- After Hours Support
Security
- Anti-Virus License
- Anti-Virus Management
- Windows Patching
- 3rd Party App Patching
- Password Manager License
- Spam Management
- Backup Management
- Human Backup Testing
- Firewall Management
- M365 Management
- Web Hosting Management
- Vulnerability Scanning
Operations
- Doco Management
- Procurement Assistance
- Executive Reporting
- Asset-level Reporting
- vCIO
- IT Budget Planning
- Business Review Meetings
Training
- Security Awareness Training
- Tech Adoption Sessions
Price is per PC per month. A monthly site fee also applies.
Standard
managed service
per month
Support
- Guaranteed SLA
- Proactive Monitoring
- Preventative Maintenance
- Remote Support
- On-site Support
- After Hours Support
Security
- Anti-Virus License
- Anti-Virus Management
- Windows Patching
- 3rd Party App Patching
- Password Manager License
- Spam Management
- Backup Management
- Human Backup Testing
- Firewall Management
- M365 Management
- Web Hosting Management
- Vulnerability Scanning
Operations
- Doco Management
- Procurement Assistance
- Executive Reporting
- Asset-level Reporting
- vCIO
- IT Budget Planning
- Business Review Meetings
Training
- Security Awareness Training
- Tech Adoption Sessions
Price is per PC per month. Subject to a minimum of 10 machines. A monthly site fee also applies.
In addition to the per user/per device charges, a site fee also applies to Premium Care plans to cover support and monitoring of the infrastructure at each office location:
| SITE FEES | |
| Small Site | $100 ex |
| Medium Site | $150 ex |
| Large Site | $200 ex |
Hardware
We carry basic hardware and tools for common maintenance and service requirements. In the event of a hardware fault, computer specific hardware needs to be ordered which may result in hardware being taken off site. With expensive equipment, we are happy to organise quotation and the client may then opt to pay the supplier directly.
Consulting & Projects
If you’d like a quote, or pricing on IT consulting and assurance services, feel free to contact us.