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Complaint Handling Process

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Just kidding. It’s below. We’d like to think this policy exists purely from a compliance perspective to keep the lawyers from knocking. If you have a complaint, you may follow the process below.

We’d love an opportunity to hear you out though before you do – so you can always touch base with us on (03) 5292 3655 and give us a (polite) earful. We’ll do our everything in our power to sort out your concerns.